Frequently Asked Questions
ORDERS
After you place an order, we’ll send you a confirmation email with your order details and the estimated delivery date – You can also check the current delivery time here to see if there are any delays. It can take up to 2 working days before you can track the parcel. Has it been 48h since you have placed your order and have you not received an order confirmation yet? Please reach out to our customer service.
At the checkout you see all delivery options including the relevant fees. For orders above 59,9€ we offer a free parcel shop delivery.
RETURNS & REFUNDS
If you need a return label, you can easily create a return label yourself by registering your return on the Return Portal.
Unfortunately, returns in store are not possible. If you need to return an item you can easily create a return label yourself by registering your return on the Return Portal.
Returns cost 3.95 EUR and will be deducted from your refund. Please note the return fee is charged per parcel that is returned to us.
It can usually take up to 20 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse, processed and refunded. The refund will be made using the same payment method you chose when you made your order.
Returns cost 3.95 EUR and will be deducted from your refund. If you think you’ve been refunded the wrong amount due to other any reasons, please contact our Customer Service and state your order number and the required refund amount.
EXCHANGES
Unfortunately, we don’t offer online exchanges, but you always have the option of placing a new order to get the right item.
CHANGE MY ORDER
Unfortunately, we can’t cancel / change your order, since we send your order information from the online shop directly to our warehouse system for a speedy delivery. You can always refuse to accept the delivery and the parcel will automatically be sent back to us at no cost to you.
If the shipping company is unable to deliver the parcel because of an incorrect name, phone or address, the parcel will automatically be returned to us at no cost to you. Once we’ve received it at our warehouse, we’ll send you an automated email and proceed with your full refund within approx. 20 working days.
OTHER
To make room for all the latest styles and trends on our website, it’s unlikely we’ll stock an item again once it sells out in a certain size or colour. Unfortunately, our Customer Service can't check whether the items will be available again in the online shop. We recommend you frequently check the online shop to whether the item has returned in stock.
If you have questions regarding your payment or open invoice please contact Klarna's customer service.
PROMO CODES
After signing up to CLUB ONLY, you’ll receive a discount voucher on your first purchase. Additionally, If you subscribe to our newsletter, you’ll have a regular access to special offers and promotions.
SIZE GUIDE
You will find our size guides here: