After the order has arrived at a sorting facility in your country, you’re able to track your purchase made at ONLY.COM. It can take up to 2 working days before you can trace your order. You will receive a tracking number in your email. Track your order here
How do I return the items bought at the ONLY online store?
You have up to 100 days to decide if you want to keep your newly bought fashion items, or not. You can find more information here
How do I get a refund?
You will receive the refund by way of the original purchase method. After receiving your return, you shall get a confirmation email. Usually, it takes up to 14 days (excluding weekends and bank holidays).
How can I get in touch with the customer service?
You can contact customer service by submitting your request here or directly sending an email to firstname.lastname@example.org
Can I complain about errors and defects related to the goods?
According to Danish Sale of Goods Act, you have 24 months to give notice of lack of conformity of goods which means you have the right to complain about the defects related to the purchased items after the purchase. Find terms & conditions for sale here:
Where can I get a promo code?
After signing up to ONLY Customer Club, you’ll receive a discount voucher on your first purchase. Additionally, If you subscribe to our newsletter, you’ll have a regular access to special offers and promotions.